At Kasthiram LK, we are committed to delivering quality products and a seamless shopping experience. If you are not fully satisfied with your purchase, we’re here to assist you.
Returns
You may request a return within 7 days of receiving your order.
To be eligible for a return:
The item must be unused, unworn, and in original condition
All tags and original packaging must be intact
The item must not be damaged, washed, or altered
Items that do not meet these conditions will not be accepted.
Non-Returnable Items
The following items are not eligible for return:
Items purchased on sale or promotional offers
Customized or altered items
Any item marked as non-returnable at the time of purchase
Refunds
Once your return is received and inspected:
You will be notified of the approval or rejection of your refund
If approved, the refund will be processed to your original payment method
Please allow 5–10 business days for the refund to be completed, depending on your payment provider.
Shipping charges are non-refundable, unless the return is due to an error on our part.
Exchanges
We only offer exchanges in the following cases:
Item is defective or damaged
You received the wrong item
Please contact us within 48 hours of receiving your order for exchange requests.
Damaged or Incorrect Items
If you receive a damaged or incorrect item:
Notify us within 48 hours
Share clear photos of the item and packaging
We will arrange a replacement or refund after verification.
Return Shipping
Customers are responsible for return shipping costs, unless the item is defective or incorrect
We recommend using a trackable courier service, as we cannot guarantee receipt of returned items
