Welcome to Kasthiram LK (“we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and your rights when you visit or make a purchase from kasthiram.lk (the “Site”).
2. Information We Collect
We collect personal information that you voluntarily provide to us when you register on the Site, express an interest in obtaining information about us or our products, or otherwise when you contact us.
A. Personal Information Provided by You When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:
Identity Data: Name, username, or similar identifier.
Transaction Data: Details about payments to and from you and other details of products you have purchased from us.
Account Data: Your username and password (if you create an account).
B. Payment Information We do not store your credit/debit card details on our servers. All payment transactions are processed through secure third-party payment gateways (e.g., PayHere, Koko, etc.). Your payment data is encrypted and processed directly by the payment provider.
3. How We Use Your Information
We use the information we collect for the following purposes:
To fulfill your orders: Managing payments, shipping, and delivery of your handcrafted clothing.
To communicate with you: Sending you order confirmations, shipping updates, and customer support responses.
To improve our services: Analyzing how users interact with our website to improve the user experience (e.g., mobile responsiveness, popular products).
Marketing (Optional): With your permission, we may send you emails about our store, new collection launches (like our Kalamkari or Batik edits), and other updates. You can unsubscribe at any time.
4. Sharing Your Information
We respect your privacy and do not sell your personal information to third parties. However, we may share data with trusted service providers to help us run our business:
Logistics Partners: We share your name, address, and phone number with courier services to ensure delivery of your products.
Payment Processors: To process your payments securely.
Service Providers: Website hosting (WordPress), data analysis, and email delivery services.
5. Cookies and Tracking Technologies
We use cookies to enhance your browsing experience.
Essential Cookies: Required for the website to function (e.g., keeping items in your cart).
Analytics Cookies: Help us understand how you use the site (e.g., Google Analytics) so we can improve our content.
You can choose to disable cookies through your browser settings, but please note that some parts of the Site may not function properly without them.
6. Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. Our site uses SSL (Secure Socket Layer) encryption to protect data transmission.
7. Your Rights
Depending on your location, you may have the right to:
Request access to the personal information we hold about you.
Request that we correct or update your information.
Request that we delete your personal information (subject to legal or contractual retention obligations).
To exercise these rights, please contact us at the email provided below.
8. Contact Us
If you have questions or comments about this policy, or if you would like to update your information, please contact us at:
